Cancellations, Returns and Refunds
Any cancellations must be made in writing to firstname.lastname@example.org and must include an order number for reference. Failure to include this could mean a delay in finding your order and thus result in charges if the items are dispatched or processed.
Goods will be accepted back for credit, only with the express permission of FH. Goods may only be returned if they are unused, unassembled, in their original packaging and in a re-saleable condition. The buyer shall, unless otherwise stated, be responsible for the cost of the return carriage, to an address designated by FH, for all goods returned which shall be at the risk of the Customer until actual receipt of the goods to a point designated by FH. FH reserves the right to charge a minimum handling fee of 20% of the value of the goods to cover the restocking fee. This will be deducted from any refund given. Refunds will be processed within 30 days of receipt of goods providing these conditions are met.
Made to order items can only be cancelled within 24 hours of order. If you need to cancel your made to order item, please contact FH as soon as possible, a cancellation fee will be charged if cancellation is accepted. Refused deliveries of made to order goods are not eligible for credit. Our usual refund policy does not apply to made to order items.
The above conditions do not affect your statutory rights when goods are faulty or not as described.