A: We can be contacted by email at firstname.lastname@example.org or by telephone 01823 219160. Our normal office hours are 9.00am to 5.30pm Monday to Friday.
Q: How can I place an Order?
A: Orders can by placed in the cart or over the telephone.
Q: What methods of payment do you accept?
A: We accept payment by cheque, debit and credit cards excluding American Express. Please make cheques payable to "Funki Homes Ltd". We currently accept Visa Credit, Mastercard, Visa Debit, Commercial Cards, JCB, Solo, Visa Electron and Maestro. You undertake to provide us with correct details of a credit or debit card that is your own and that there are sufficient funds available to carry out the purchase. We reserve the right to obtain validation of your credit or debit card details before accepting the order. Payment will be taken in full at the time of the order. A receipt for your transaction will be sent to you in the post at the address you have provided.
Q: Do prices include VAT?
A: All prices advertised on our website include VAT at the standard rate.
Q: What is your delivery policy?
A: It is our policy to provide prices on our web sites that include delivery charges. Unfortunately this isn't always possible and in some cases there may be a small delivery charge depending on quantity. We will always strive to keep this to a minimum. Please check with us before placing your order. Prices are based on delivery to UK mainland addresses. We can deliver to other areas so please contact the Sales department who will be happy to provide a quotation. The goods will be at Funki Homes's risk until delivery has been accepted. All deliveries should be checked by the Customer promptly against the accompanying consignment note. If the goods are damaged or differ to the quantities or items on the consignment note then Funki Homes must be notified within 48 hours of delivery. Regardless of any reason Funki Homes will not accept the return of any goods supplied against an order unless Funki Homes's agreement has been given in writing.
Q: Is your office seating supplied assembled?
A: In order to provide a free delivery service and protect against damage and to provide ever increasing value to our customers, many of the chairs we offer are boxed for self assembly. The degree of assembly required depends on the model purchased. The assembly is very simple and no special skills or tools are required.
Q: What are your delivery lead times?
A: Generally lead-times can be found on the website. Because stock levels fluctuate we will confirm expected lead times when orders are placed. We always act with the best of intentions but in the rare event of lead times being put back we cannot be held responsible for delays caused by our factory or delivery partners. We are human and will of course endeavour to resolve matters in all cases to the satisfaction of our customers if lead-time becomes an issue.
Q: Do you provide an installation service?
A: We provide a professional installation service for orders over £1,500.00 excluding VAT.
The charge for installation is 10.00% of net order value.
For orders less than £1500.00 please contact us for a quotation.
Installation charges assume delivery to a clear site and a single delivery location within normal business hours and apply to mainland UK locations. Additional works will be charged at our normal rates unless otherwise agreed.
Kerbside delivery charges are included within our prices.
Q: Do you offer a space planning and design service?
A: We are happy to provide space plans in support of our proposals without charge. Our design team can bring your space to life using the latest in 3d visualisation ahead of the procurement process which in turn provides you with the peace of mind that is so important when changing your home.
Q: What is your returns policy?
A: Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned will be collected by us or our agents. Funki Homes reserves the right to charge a minimum handling fee of 20% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their collection by Funki Homes or persons assigned by us.
Goods that are made to order and are not stock items cannot be returned.
Q: What if I have a complaint?
A: We expect all of our customers to be delighted and satisfied by the products they purchase from us. In the unlikely event that a customer is not happy with the products or the experience of purchasing from us we expect them to contact us immediately, in writing, and we will resolve the issue as speedily as possible.
Q: How will you use my company or personal details?
A: All customer information is kept strictly confidential and will never be passed on to a third party.
Q: What is your service policy?
A: In the unlikely event that you have any problems with the products you have purchased from us we will contact the factory and try to resolve the issue under the terms of the warranty as speedily as possible. We only provide furniture that is considered to be high in quality from our factory partners who have longstanding and excellent reputations within the domestic furniture industry.
Q: What is your warranty policy?
A: We source furniture and accessories based on quality and value for money. All the products are supported by a manufacturer's warranty which is normally five years from date of delivery. Your statutory rights are not affected.